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Subtabs Overview
The local manager contains the following subtabs:
Entity Details
People
Listing Health
Reporting
Posts
Event
Price Lists
Entity Details
Under the Entity Details tab, all information relevant to an entity is displayed. This can also be customized based on User Role to limit the information individuals can view.
You can view the data within the interface or export the data to an Excel spreadsheet.
Whenever you create or edit an entity, you enter “Draft Mode”. This allows you to easily pick up where you left off if you navigate away from the platform.
Toggle the Entity Status button and select “Drafts” to see an organized collection of in-progress entities.
People
If you have the Parent/Child functionality set up for your entities, and a Parent location has Children entities associated with it, the Children will display under the People tab. You can easily click into each Child entity to view their full details.
Listings Health
This section pulls in specific details from Google, Apple, and Nextdoor to provide you granular insight into the health of your listings.
Note: Nextdoor is a premium directory that requires an additional cost. Please speak to your Account Director for more information.
Apple Listing Health
Status: Signifies whether a Rio-managed listing is found on Apple Maps for your entity.
Submitted: The most recent date that your listing was submitted to Apple Maps.
First Created: The initial date that your listing was created in Apple Maps.
Apple Citation URL: Direct link to the live Apple Maps listing for your entity.
Nextdoor Listing Health
Status: Signifies whether a Rio-managed listing is found on Nextdoor for your entity.
Submitted: The most recent date that your listing was submitted to Nextdoor.
First Created: The initial date that your listing was created in Nextdoor.
Nextdoor Citation URL: Direct link to the live Nextdoor listing for your entity.
Google Listing Health
Status: Signifies whether a Rio-managed listing is found in Google for your entity.
Google Updates Pending: When changes are submitted to your Google listing, Google may put these edits in a “pending review” stage. This stage signifies that your edits are still being reviewed and are not yet live on the search engine.
Submitted: The most recent date that your listing was submitted to Google.
First Created: The initial date that your listing was created in Google.
Place ID: A textual identifier that uniquely identifies a place in the Google Places database and on Google Maps. This ID is mainly used for internal purposes.
Account ID/Location ID: A unique identifier that is used to send data to Google through the Google My Business API.
Google Review Link: Direct link to leaving a review for your Google listing.
Google Maps URL: Direct link to the live Google listing.
Google Posts: Displays any posts that are currently live for your Google listing.
Photos by Owner: Google separates photos posted by the owner of the listing from photos posted by a customer. If you select the option in Local Manger to remove the owner-posted photo, it will promptly be removed from the live Google listing. However, you must also remove the image from the submission profile field, if it is present there, to ensure that the image will not be resubmitted.
Photos by Customer: If removing a photo owned by a customer, then users will be navigated in a separate tab to the takedown page to submit a takedown notice to Google about the image.
Reporting
This section provides you reporting for individual citations. Selecting the “Details” button allows you to analyze the accuracy of location data by providing an extensive breakdown on how the information in Local Manager compares to the information that is found on the live citations.
Citation Definition: A citation is any mention of the brand on the web; it is any combination of your company name, phone number, address, zip or postal code, and website address. This term is used interchangeably with “listing”.
Note: While this section provides individual reporting information, Section 6: Reporting Tab provides a robust suite of aggregate reporting for a more macro-level view on how your listings are performing. The reporting on this subtab is updated on the first of each month.
1 A direct link to the live citation (In this example, the link takes you directly to the Google listing).
2 The green check mark signifies that the location name in Local Manger (“Acme”) matches the location name on the Google citation (“Acme”).
3 The green check mark signifies that the telephone number in Local Manager (6281582833) matches the telephone number on the Google citation (6281582833).
Posts
Note: Posts are an add on feature. This section will be enabled only if the service is purchased. Please reach out to your Account Director for information on enabling this feature.
Note: Reference Section 9.1: Posts for an explanation on what a Post is as well as the purpose of the feature. Section 9.1 also provides instruction on how to create and manage Posts across multiple locations.
Event Subtab
Note: Events are an add on feature. This section will be enabled only if the service is purchased. Please reach out to your Account Director for information on enabling this feature.
Note: Please reference Section 9.2: Events for an explanation on what an Event is, as well as the purpose of the feature. Section 9.2 also provides instruction on how create, delete, modify, and view events for all entities.
The Events subtab is a quick reference to viewing events associated to one location.
Price Lists
Note: Please reference Section 9.3: Price Lists for an explanation on what a Price List is as well as the purpose of this feature. Section 9.3 also provides instruction on how to add, edit, delete, and export Price Lists.
The Price Lists subtab is a quick reference to viewing Price Lists associated to one entity.
